Customer Care & Order Coordination Specialist

Numotion; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Job summary

Numotion is seeking an organized customer service coordinator in Dallas to support new equipment requests, verify insurance eligibility, and maintain accurate order data. You will help move orders through the processing system and communicate financial responsibilities to customers.

Ideal candidates will have at least one year of customer service experience, strong communication skills, and proficiency with MS Office tools. This role requires on-site work and a focus on quality service.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Excellent communication and listening skills.

Responsibilities

• Assists customers with new equipment requests and maintains accurate order data.
• Verifies eligibility and benefits; explains financial responsibilities and collects required documents.
• Enters orders into the processing system and completes intake steps.
• Responds to inquiries and requests promptly to improve satisfaction and turnaround times.
• Resolves issues without transfers and de-escalates customers when possible.
• Coordinates scheduling of technicians for evaluations and adjustments.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Numotion is seeking an organized customer service coordinator in Dallas to support new equipment requests, verify insurance eligibility, and maintain accurate order data. You will help move orders through the processing system and communicate financial responsibilities to customers.

Ideal candidates will have at least one year of customer service experience, strong communication skills, and proficiency with MS Office tools. This role requires on-site work and a focus on quality service.