Customer Care & Equipment Coordination Specialist

Numotion; Lombard (IL); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Numotion is seeking a detail-oriented professional in Lombard, IL to handle new equipment requests, verify insurance eligibility, and process orders efficiently. You will enter data into the order system and coordinate with the team to move orders toward completion.

The role emphasizes accurate data entry, timely communication about financial responsibilities, and collaboration with the New Equipment department to improve service levels.

Qualifications

• High school diploma or GED, or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsabilités

• Assists customers with new equipment requests and enters data in order processing system.
• Verifies insurance/funding eligibility and informs customers of financial responsibilities.
• Enters orders into the processing system and progresses orders to completion.
• Responds to customer inquiries and works with staff to improve satisfaction and turnaround times.
• Coordinates scheduling for evaluations and adjustments.
• Meets productivity and performance standards.
• Participates in New Equipment department initiatives to improve results.
• Adheres to Numotion policies and confidentiality.
• Provides excellent customer service for internal and external customers.

Connaissances

Customer service

Data entry

Order processing

Insurance verification

Communication skills

MS Word

Excel

PowerPoint

Outlook

Formation

High school diploma or GED

Outils

MS Word

Excel

PowerPoint

Outlook

Description du poste

Numotion is seeking a detail-oriented professional in Lombard, IL to handle new equipment requests, verify insurance eligibility, and process orders efficiently. You will enter data into the order system and coordinate with the team to move orders toward completion.

The role emphasizes accurate data entry, timely communication about financial responsibilities, and collaboration with the New Equipment department to improve service levels.