DME Customer Care & Scheduling Specialist

Numotion

Wilmington (NC)

On-site

USD 34,000 - 46,000

Full time

9 days ago

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Job summary

Numotion is seeking a Customer Service/Order Processing professional in Wilmington, NC to handle new equipment requests, verify insurance, and drive timely order movement. You will coordinate data entry and maintain accurate records in the processing system while escalating complex issues when needed.

The role emphasizes excellence in customer service, strong communication, and the ability to work in a fast-paced environment.

Qualifications

High school diploma or GED or equivalent combination of experience and education.
Minimum one year of customer service experience.

Responsibilities

Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
Verifies insurance/funding eligibility and communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
Meets all set productivity and performance standards
Participates in New Equipment department initiatives to continually improve department results.
Other duties as assigned by manager
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and the responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.