Mobility Equipment Care Coordinator

RiseMe; Sacramento (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

Numotion in Sacramento seeks a Customer Service/Order Specialist to process new equipment requests, verify funding, and coordinate timely service for customers with disabilities. You will gather demographics, enter accurate data, and move orders through the system while ensuring compliance and confidentiality.

The role requires strong communication, multitasking, and problem-solving skills, with attention to detail in insurance and funding processes.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Communication

Customer service

Data entry

Organizational

Prioritization

Problem solving

MS Word

Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Sacramento seeks a Customer Service/Order Specialist to process new equipment requests, verify funding, and coordinate timely service for customers with disabilities. You will gather demographics, enter accurate data, and move orders through the system while ensuring compliance and confidentiality.

The role requires strong communication, multitasking, and problem-solving skills, with attention to detail in insurance and funding processes.