Customer Care & Equipment Coordination Specialist

Numotion; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k

Short-term and long-term disability

Life insurance

Job summary

Numotion in Eau Claire, WI seeks a Customer Care/Service Associate to manage new equipment requests, verify insurance, and coordinate service orders. This full-time role focuses on accurate data entry and timely order progression.

You will respond to inquiries, help customers understand financial responsibilities, schedule evaluations, and support continuous improvement of department results while upholding Numotion's leadership principles.

Qualifications

• High school diploma or GED required or equivalent experience.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests, collect demographics, and enter data in the order processing system to move orders to completion.
• Verify insurance/funding eligibility and communicate financial responsibilities to customers; obtain prescriptions and documents for funding.

Skills

Customer service

Communication

Multitasking

Education

High school diploma / GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Eau Claire, WI seeks a Customer Care/Service Associate to manage new equipment requests, verify insurance, and coordinate service orders. This full-time role focuses on accurate data entry and timely order progression.

You will respond to inquiries, help customers understand financial responsibilities, schedule evaluations, and support continuous improvement of department results while upholding Numotion's leadership principles.