Customer Care & Equipment Coordination Specialist

Numotion; Bear (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Numotion is seeking a Customer Service Specialist to support new equipment requests, verify funding eligibility, and accurately process orders. You will interact with customers to explain financial responsibilities and gather necessary documentation while coordinating with technicians for evaluations and adjustments.

The role emphasizes strong communication, multitasking, and problem-solving in a fast-paced environment.

Qualifications

• High school diploma or GED (or equivalent) is required.
• Minimum one year of customer service experience is required.

Responsibilities

• Assists customers with new equipment requests, collects demographics, and enters data in the order processing system to move orders toward completion.
• Verifies insurance/funding eligibility and informs customers of financial responsibilities, obtaining prescriptions and supporting documents as needed.
• Enters orders into the order processing system accurately and completely.
• Responds to customer inquiries and complaints promptly, coordinating with staff to improve satisfaction and turnaround times.
• Coordinates scheduling of ATPs and seating technicians for evaluations/adjustments.
• Meets productivity and performance standards and participates in departmental initiatives.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High school diploma / GED

Tools

MS Word

Excel

PowerPoint

Outlook

Order processing system

Job description

Numotion is seeking a Customer Service Specialist to support new equipment requests, verify funding eligibility, and accurately process orders. You will interact with customers to explain financial responsibilities and gather necessary documentation while coordinating with technicians for evaluations and adjustments.

The role emphasizes strong communication, multitasking, and problem-solving in a fast-paced environment.