CRT Customer Care & Order Coordinator

Numotion; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Job summary

Numotion seeks a dedicated Customer Care professional to support new equipment requests and coordinate funding processes. You will manage data entry, verify insurance eligibility, and guide customers through the order processing workflow.

In this role, you will respond promptly to inquiries, resolve issues, and coordinate evaluations with technicians. A year of customer service experience and strong communication skills are preferred for success in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards.
• Participates in New Equipment department initiatives to continually improve department results.

Skills

Customer service

Communication skills

Problem solving

Fast-paced environment

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion seeks a dedicated Customer Care professional to support new equipment requests and coordinate funding processes. You will manage data entry, verify insurance eligibility, and guide customers through the order processing workflow.

In this role, you will respond promptly to inquiries, resolve issues, and coordinate evaluations with technicians. A year of customer service experience and strong communication skills are preferred for success in a fast-paced environment.