Mobility Equipment Care Coordinator

Numotion; Dallas (TX); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401k

Job summary

Numotion in Dallas is seeking a motivated customer service/order processing associate to handle new equipment requests, verify funding eligibility, and move orders through the processing system. You will gather demographics, secure prescriptions and funding documents, communicate financial responsibilities to customers, and progress orders from intake to completion with accuracy and speed.

Join a team that values integrity, compliance, and exceptional service, and contribute to continuous

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.
• Strong communication skills, both written and verbal.
• Working knowledge of service order processing experience.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assists customers with new equipment requests, obtaining demographics, entering and maintaining accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system ensuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards.
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Strong communication skills

Strong listening skills

Organization and prioritization

Customer service excellence

MS Word / Excel / PowerPoint / Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Dallas is seeking a motivated customer service/order processing associate to handle new equipment requests, verify funding eligibility, and move orders through the processing system. You will gather demographics, secure prescriptions and funding documents, communicate financial responsibilities to customers, and progress orders from intake to completion with accuracy and speed.

Join a team that values integrity, compliance, and exceptional service, and contribute to continuous