Logistics Documentation & Customer Care Specialist

20 Saia Motor Freight Line LLC; Charleston (SC); On-site; USD 43,000 - 52,000; Full time

Job summary

Saia is seeking an Administrative Clerk to support terminal operations by handling clerical and customer service tasks. The role ensures shipment documentation is accurate, organized, and properly processed to help daily operations run smoothly.

You will assist with paperwork, data entry, and communication with drivers and customers, while maintaining filing systems and coordinating with operations staff. A HS diploma and English proficiency are required, with MS Office knowledge preferred.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write and communicate in English.
• Preferred experience in transportation or customer service.
• Working knowledge of Microsoft Office.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations.
• Maintains filing and recordkeeping systems for shipments and terminal records.
• Distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork for accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolutions.
• Arranges dock pickups and drops with operations staff.
• Supports drivers for the line haul department and assists with admin tasks.

Skills

Customer service

Administrative support

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking an Administrative Clerk to support terminal operations by handling clerical and customer service tasks. The role ensures shipment documentation is accurate, organized, and properly processed to help daily operations run smoothly.

You will assist with paperwork, data entry, and communication with drivers and customers, while maintaining filing systems and coordinating with operations staff. A HS diploma and English proficiency are required, with MS Office knowledge preferred.