Customer Care & Logistics Coordinator

Saia Inc.; Burr Ridge (IL); On-site; USD 31,000 - 38,000; Full time

Job summary

Saia Inc. is seeking a customer-focused professional to support customers and terminal operations, coordinating service activities and communications.

You’ll deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. Responsibilities include handling calls and emails, coordinating with terminals, and ensuring dispatch paperwork accuracy, with opportunities for growth and competitive compensation.

Qualifications

• 2+ years experience in transportation, customer service, or related field.
• MS Office proficiency is preferred.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries about orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirm delivery availability with dispatch and address scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Support billing and data entry while maintaining accurate terminal records.
• Conduct driver check-ins to verify delivery performance and address service issues.
• Respond to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitor service activities, identify potential problems, and take corrective action to maintain quality.

Skills

2+ years transportation experience

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a customer-focused professional to support customers and terminal operations, coordinating service activities and communications.

You’ll deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. Responsibilities include handling calls and emails, coordinating with terminals, and ensuring dispatch paperwork accuracy, with opportunities for growth and competitive compensation.