Customer Care Lead: Home Service & Quality

Pulte Home Company, LLC; Riverview (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare options

PTO & Work/Life Benefits

Retirement plan

Education assistance

Parental leave

Job summary

PulteGroup, a leading homebuilder, seeks a professional for Parrish area to handle warranty and customer service tasks. You will assess homes, coordinate service with vendors, and ensure build quality before delivery, driving customer satisfaction and repeat business.

The role combines field work with strong client interaction in a dynamic team. Requires a university degree or equivalent and 2–4 years of relevant experience, with solid communication, problem-solving, and construction basics.

Qualifications

• Customer-focused professional with strong communication and follow-up.
• Ability to perform root-cause analysis and manage warranty processes.
• Basic construction knowledge and willingness to perform field tasks.

Responsibilities

• Conduct in-person homeowner assessments to determine corrective work.
• Lead root-cause analysis and develop actionable plans.
• Schedule and coordinate service work with vendors and the Customer Care Coordinator.
• Manage trades to complete service requests to customer satisfaction.
• Perform minor service tasks such as adjustments or repairs.
• Maintain positive customer relationships and satisfaction metrics.
• Confirm build quality prior to home delivery.
• Determine trade accountability for back charges and FPOs.
• Authorize payments within approval limits.
• Follow legal protocols and required workflows.
• Address vendor performance issues and feedback.

Skills

Exceptional customer service

Communication skills

Basic construction knowledge

Root cause analysis

Warranty / service processes

Conflict resolution

Computer literacy

Education

University degree or equivalent

Tools

CRM systems

Job description

PulteGroup, a leading homebuilder, seeks a professional for Parrish area to handle warranty and customer service tasks. You will assess homes, coordinate service with vendors, and ensure build quality before delivery, driving customer satisfaction and repeat business.

The role combines field work with strong client interaction in a dynamic team. Requires a university degree or equivalent and 2–4 years of relevant experience, with solid communication, problem-solving, and construction basics.