Customer Care Manager - Homebuilder & Warranty

PulteGroup; Wilmington (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

PulteGroup is hiring a Customer Care Manager to support homebuyers across our nationwide operations. This role focuses on ensuring build quality before delivery and managing warranty-related activities, with on-site interaction and ongoing certification.

Ideal candidates have a university degree or equivalent experience, strong communication skills, and familiarity with blueprints and building codes. On-site duties require driving and field visits as part of daily responsibilities.

Qualifications

• Requires University degree or equivalent experience.
• Excellent verbal and written communication required.
• Ability to read blueprints and understand basic building codes.

Responsibilities

• Complete orientation, onboarding, and training programs (construction knowledge, safety, warranty).
• Interact with managers until CCM Certification is complete.
• Develop literacy in construction warranty and standards.

Skills

Communication

Blueprint reading

Building codes knowledge

Customer service

Microsoft Office

Education

University degree or equivalent

Job description

PulteGroup is hiring a Customer Care Manager to support homebuyers across our nationwide operations. This role focuses on ensuring build quality before delivery and managing warranty-related activities, with on-site interaction and ongoing certification.

Ideal candidates have a university degree or equivalent experience, strong communication skills, and familiarity with blueprints and building codes. On-site duties require driving and field visits as part of daily responsibilities.