Customer Care Operations Lead - Homebuilding

PulteGroup; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

PulteGroup is seeking a Customer Care Manager to join its team. The role focuses on onboarding, warranty processes, and ensuring build quality before handover to homeowners.

You will interact with field teams, manage service requests, and contribute to customer satisfaction while adhering to PulteGroup standards. A university degree or equivalent experience is required, with 0–2 years of relevant experience. This position offers growth within a Fortune 500 company.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty).
• Interact with CFT and/or manager until CCM Certification.
• Develop literacy in construction warranty, root cause analysis, and Pulte construction standards.
• Responsible for build quality confirmation before delivery to the customer.
• Assist other Customer Care Managers and/or direct supervisor with duties such as monitoring warranty repairs and coordinating on-site inspections.

Skills

Communication skills

Basic computer literacy

Customer satisfaction

Blueprint reading

Building codes knowledge

Education

University degree or equivalent experience

Job description

PulteGroup is seeking a Customer Care Manager to join its team. The role focuses on onboarding, warranty processes, and ensuring build quality before handover to homeowners.

You will interact with field teams, manage service requests, and contribute to customer satisfaction while adhering to PulteGroup standards. A university degree or equivalent experience is required, with 0–2 years of relevant experience. This position offers growth within a Fortune 500 company.