Customer Care Lead — Home Service & Quality

PulteGroup; Parrish (FL); On-site; AUD 70,000 - 100,000; Full time

Job summary

PulteGroup is seeking a customer-facing professional to assess homeowners, determine corrective actions, and coordinate service work with vendors. You will build strong relationships with customers and manage problems to protect build quality and satisfaction.

The role requires problem-solving, cost awareness, and excellent communication to drive loyalty and repeat business. A valid driver’s license and basic computer skills are essential.

Qualifications

• Requires practical knowledge of area typically obtained through advanced education combined with experience.
• Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.
• Customer-facing role with professional presentation and dress code requirements.

Responsibilities

• Conduct in-person homeowner assessments and determine if a corrective work order is needed.
• Lead root-cause analysis and schedule service work through vendors with coordination.
• Manage trades to completion and ensure customer satisfaction.
• Authorize payment for work performed within approval limits and track back charges.

Skills

Customer service

Communication

Construction knowledge

Root cause analysis

Warranty management

Conflict resolution

Driver's license

Microsoft Office

Education

University degree or equivalent

Tools

Microsoft Office

Job description

PulteGroup is seeking a customer-facing professional to assess homeowners, determine corrective actions, and coordinate service work with vendors. You will build strong relationships with customers and manage problems to protect build quality and satisfaction.

The role requires problem-solving, cost awareness, and excellent communication to drive loyalty and repeat business. A valid driver’s license and basic computer skills are essential.