Customer Experience Manager - Homebuilding

PulteGroup; Wilmington (NC); Presencial; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

PulteGroup is seeking a Customer Care Manager to support homebuyers and coordinate warranty services. You will participate in onboarding, learn Pulte construction standards, and manage on-site warranty activities from pre-delivery to post-sale follow-up.

Role emphasizes customer communications, issue resolution, and collaboration with cross-functional teams. The position requires a valid driver’s license and a proactive, service‑mocused mindset.

Formación

• Requires university degree or equivalent experience.
• 0–2 years of prior relevant experience preferred.
• Valid driver’s license required.

Responsabilidades

• Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan).
• Interact at regular intervals with CFT and/or manager until CCM Certification completion.
• Develop literacy in construction warranty, root cause analysis, construction language, materials, and Pulte Construction Standards.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Assist other Customer Care Managers and/or direct supervisor in duties such as: monitor warranty repairs; validate service request progression; coordinate and conduct on-site warranty inspections; submit line items and generate work orders; follow up with homeowners and vendors on open service requests.
• Gain proficiency in interacting with all customer types and escalated issues; build confidence in handling service items.
• Drive repeat and referral business by improving loyalty through feedback and surveys.
• Develop independence within the role through on-the-job training and experience; complete CCM Certification before operating independently.
• Professional customer facing role with division dress code; perform other duties as assigned.

Conocimientos

Verbal communication

Written communication

Computer literacy

Customer satisfaction

Blueprint reading

Building codes

Educación

University degree or equivalent

Descripción del empleo

PulteGroup is seeking a Customer Care Manager to support homebuyers and coordinate warranty services. You will participate in onboarding, learn Pulte construction standards, and manage on-site warranty activities from pre-delivery to post-sale follow-up.

Role emphasizes customer communications, issue resolution, and collaboration with cross-functional teams. The position requires a valid driver’s license and a proactive, service‑mocused mindset.