Senior Client Care Manager - Homebuilding Excellence

Innovative Construction Group; Riverview (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

PulteGroup in Parrish, FL is seeking a Customer Care Manager II to lead homeowner service activities, coordinate with vendors, and ensure high customer satisfaction. You will perform assessments, drive root-cause analysis, and supervise trades to completion, ensuring build quality and timely warranty handling.

The role emphasizes strong communication, analytical skills, and a proactive approach to service excellence in a fast-paced homebuilding environment.

Qualifications

• Requires a university degree or equivalent experience.
• Minimum 2–4 years of prior relevant experience.
• Strong customer service orientation with effective follow-up.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with the Customer Care Coordinator.
• Manage trades to completion ensuring customer satisfaction.
• Perform minor service tasks and maintain positive customer relationships.
• Ensure build quality confirmation before home delivery to customers.
• Address vendor performance and participate in warranty/customer service processes.

Skills

Exceptional customer service

Excellent communication

Analytical thinking

Basic computer literacy

Conflict resolution

Cost management knowledge

Customer service processes

Education

Bachelor's degree or equivalent experience

Job description

PulteGroup in Parrish, FL is seeking a Customer Care Manager II to lead homeowner service activities, coordinate with vendors, and ensure high customer satisfaction. You will perform assessments, drive root-cause analysis, and supervise trades to completion, ensuring build quality and timely warranty handling.

The role emphasizes strong communication, analytical skills, and a proactive approach to service excellence in a fast-paced homebuilding environment.