Customer Care Manager: Grow, Lead & Delight Homeowners

Pulte Home Company, LLC; Cary (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

PulteGroup seeks a Customer Care Manager to support division onboarding, warranty processes, and on-site inspections. You will interact with homeowners, coordinate with vendors, and ensure service requests progress smoothly through the system.

Ideal candidates have a degree or equivalent experience, and 0–2 years in customer-facing roles, with strong communication and basic construction knowledge. This is a professional customer-facing position.

Qualifications

• University degree or equivalent experience.
• 0–2 years of relevant experience.
• Excellent verbal and written communication skills.
• Ability to read blueprints and understand building codes.

Responsibilities

• Complete division onboarding and training programs including construction knowledge and safety.
• Monitor warranty repairs and service request progression.
• Submit line items and generate work orders in the service system.
• Coordinate on-site warranty inspections and follow up with homeowners and vendors.
• Develop customer loyalty by managing feedback and survey responses.

Skills

Verbal and written communication

Computer literacy

Customer satisfaction

Read blueprints

Building codes knowledge

Education

University degree or equivalent

Job description

PulteGroup seeks a Customer Care Manager to support division onboarding, warranty processes, and on-site inspections. You will interact with homeowners, coordinate with vendors, and ensure service requests progress smoothly through the system.

Ideal candidates have a degree or equivalent experience, and 0–2 years in customer-facing roles, with strong communication and basic construction knowledge. This is a professional customer-facing position.