Customer Care Manager II: Homeowner Experience Lead

PulteGroup; Tampa (FL); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

PulteGroup is seeking a professional to perform homeowner assessments and manage service work with vendors. You will ensure build quality before delivery, drive customer satisfaction, and analyze root causes for service issues.

The role requires a university degree or equivalent experience, 2–4 years in related work, and a valid driver's license. A customer-focused, collaborative approach is essential for success in this on-site position.

Qualifikationen

• Requires university degree or equivalent experience.
• Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Aufgaben

• Conduct in-person homeowner assessments on an as-needed basis: determine if a corrective work order is needed.
• Schedule, organize, and execute service work through vendors with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Address vendor performance issues and manage warranty/customer service processes.

Kenntnisse

Exceptional customer service

Communication skills

Root cause analysis

Construction knowledge

Driver's license

Ausbildung

University degree or equivalent

Jobbeschreibung

PulteGroup is seeking a professional to perform homeowner assessments and manage service work with vendors. You will ensure build quality before delivery, drive customer satisfaction, and analyze root causes for service issues.

The role requires a university degree or equivalent experience, 2–4 years in related work, and a valid driver's license. A customer-focused, collaborative approach is essential for success in this on-site position.