Customer Care & Inside Sales Specialist

DCC Propane, LLC; Warsaw Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

DCC Propane, LLC is seeking an Inside Sales/Administrative Associate in Pennsylvania to deliver exceptional customer service and coordinate service-related activities. The role focuses on accurate data handling, friendly customer interactions, and timely information flow to the service team.

You will assist with payments, billing inquiries, and light collections, while maintaining records and ensuring confidentiality in a fast-paced office setting.

Qualifications

• High school diploma or GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escape customer inquiries and/or complaints as needed.
• Process counter transactions and maintain customer records accurately.
• Process payments and maintain customer accounts; assist with billing inquiries.
• Maintain parts inventory and ensure all paperwork is completed timely.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in‑services.
• Regular attendance at the worksite is required.

Skills

Customer service

Phone skills

Data entry

Time management

Independent work

Communication

Attention to detail

Reliability

Team collaboration

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

DCC Propane, LLC is seeking an Inside Sales/Administrative Associate in Pennsylvania to deliver exceptional customer service and coordinate service-related activities. The role focuses on accurate data handling, friendly customer interactions, and timely information flow to the service team.

You will assist with payments, billing inquiries, and light collections, while maintaining records and ensuring confidentiality in a fast-paced office setting.