Customer Care & Inside Sales Specialist

DCC Propane, LLC; Arlington (WA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

DCC Propane, LLC is seeking a customer-focused team member based at our Arlington, WA site. You will provide product and service information, process transactions, manage customer records, and support billing inquiries while coordinating with the service team to ensure timely responses.

The role emphasizes professional communication, accuracy, and safety, with local travel limited and regular on-site presence required.

Qualifications

• Ability to provide excellent customer service and build rapport with customers.
• Good phone skills and computer literacy (MS Office).
• Minimum of 3 years of experience in an office environment.

Responsabilités

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Connaissances

Customer service

Phone skills

MS Office

Time management

Organizational skills

Dependable

Communication

Formation

High school diploma

GED

Description du poste

DCC Propane, LLC is seeking a customer-focused team member based at our Arlington, WA site. You will provide product and service information, process transactions, manage customer records, and support billing inquiries while coordinating with the service team to ensure timely responses.

The role emphasizes professional communication, accuracy, and safety, with local travel limited and regular on-site presence required.