Customer Care & Inside Sales Specialist

DCC Propane, LLC; Woodinville (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

DCC Propane, LLC in Woodinville, WA seeks a customer-focused Inside Sales/CSR to provide product and service information, upsell where appropriate, and act as the liaison between customers and the service team.

You will handle phone and in-person interactions, process transactions, maintain records, and assist with light office tasks and special projects. A high school diploma and 3 years of office or customer service experience are preferred.

Qualifications

• Provide excellent customer service and build rapport with customers.
• Exercise solid organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and effectively manage time.
• Must be dependable with a stable work history.
• Ability to follow verbal and written directions.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Skills

Customer service

Communication

MS Office

Data entry

Time management

Dependable

Education

High school diploma / GED

Job description

DCC Propane, LLC in Woodinville, WA seeks a customer-focused Inside Sales/CSR to provide product and service information, upsell where appropriate, and act as the liaison between customers and the service team.

You will handle phone and in-person interactions, process transactions, maintain records, and assist with light office tasks and special projects. A high school diploma and 3 years of office or customer service experience are preferred.