Customer Care & Inside Sales Specialist

DCC Propane, LLC; Alamo (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

DCC Propane, LLC is seeking a customer service/inside sales professional to support our service team and act as the primary liaison with customers. You will handle inquiries, process payments, and maintain records in a fast-paced office setting.

Minimum 3 years in an office environment with customer service or inside sales experience is preferred. Local travel, light billing tasks, and data entry are part of the role, with strong emphasis on safety and professionalism.

Qualifications

• Ability to provide excellent customer service and build rapport with customers.
• Exercise solid organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and effectively manage time.
• Must be dependable with a stable work history.
• Ability to follow verbal and written directions.
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
• Effectively collaborate with leadership and employees to establish goals and standards.
• Demonstrate a strong commitment to customer service and safety.
• Ability to be a positive representative of the Company both internally and externally.
• Ability to work with respect and cooperation at all times with fellow employees and customers.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escape customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Skills

Customer service

Organization

Phone skills

Data entry

Time management

Dependable

Follow directions

Communication

Safety awareness

Education

High school diploma / GED

3 years office experience

Customer service or inside sales experience

Tools

MS Office

Job description

DCC Propane, LLC is seeking a customer service/inside sales professional to support our service team and act as the primary liaison with customers. You will handle inquiries, process payments, and maintain records in a fast-paced office setting.

Minimum 3 years in an office environment with customer service or inside sales experience is preferred. Local travel, light billing tasks, and data entry are part of the role, with strong emphasis on safety and professionalism.