Customer Care & Front Office Specialist

Pinnacle Propane, LLC; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Life Insurance

Volunteer day

Paid Time Off

Retirement plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office activities and support the Customer Care Supervisor. You will handle calls, assist with inquiries, and ensure efficient service while following safety protocols for propane operations.

Position requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Training will be provided, with opportunities for growth and ongoing benefits.

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Office; strong computer skills.
• Excellent communication and ability to handle customer inquiries calmly.

Responsibilities

• Answer calls and handle customer queries.
• Adhere to assigned schedule and perform all tasks.
• Provide first level support for customer complaints or issues.
• Research and resolve customer inquiries.
• Discuss daily, weekly, and monthly performance with supervisor.
• Ensure satisfactory daily call answer rate and first-call resolutions.

Skills

Communication

Customer service

Microsoft Office

English fluency

Spanish preferred

Education

High school diploma

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office activities and support the Customer Care Supervisor. You will handle calls, assist with inquiries, and ensure efficient service while following safety protocols for propane operations.

Position requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Training will be provided, with opportunities for growth and ongoing benefits.