Customer Care Specialist (Front Office & Support)

Pinnacle Propane, LLC; Quincy (IL); On-site; USD 34,000 - 48,000; Full time

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage day-to-day front-office activities and support the Customer Care Supervisor. The CCR may assist with propane bottle refilling after training and licensing.

The role emphasizes safety, accuracy, and responsive service to residential, commercial, and wholesale customers. You will handle calls, resolve inquiries, and contribute to performance metrics while following safety protocols and company policies.

Qualifications

• High school diploma or equivalent required.
• Ability to interact with all employees and customers in a professional manner.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all tasks.
• Provide first level support for customer complaints or issues.
• Research and resolve customer inquiries.
• Discuss daily, weekly, and monthly performance with supervisor.
• Ensure satisfactory daily call answer rate and first call resolutions.

Skills

Effective communication

Customer service

Teamwork

Interpersonal skills

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage day-to-day front-office activities and support the Customer Care Supervisor. The CCR may assist with propane bottle refilling after training and licensing.

The role emphasizes safety, accuracy, and responsive service to residential, commercial, and wholesale customers. You will handle calls, resolve inquiries, and contribute to performance metrics while following safety protocols and company policies.