Customer Care Specialist — Front Desk & Support

Pinnacle Propane; Pennsylvania; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, dental insurances

Life Insurance

Community Volunteering Day

Paid Time Off

Retirement Savings Plan

Job summary

Pinnacle Propane is seeking a Customer Care Representative to join our Customer Care team in Lawrence, KS. The CCR handles front-office activities and supports the Customer Care Supervisor to ensure high-quality service for residential and commercial customers.

Responsibilities include answering calls, resolving inquiries, and providing first-level support. Proficiency in Microsoft Office and strong communication are essential, with bilingual abilities considered a plus.

Qualifications

• Education: High school diploma or equivalent required
• English fluent (verbal and written); knowledge of Spanish advantageous

Responsibilities

• Answering calls and handling customer queries
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is seeking a Customer Care Representative to join our Customer Care team in Lawrence, KS. The CCR handles front-office activities and supports the Customer Care Supervisor to ensure high-quality service for residential and commercial customers.

Responsibilities include answering calls, resolving inquiries, and providing first-level support. Proficiency in Microsoft Office and strong communication are essential, with bilingual abilities considered a plus.