Customer Care & Dispatch Specialist

Crown; Ontario, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K with company match

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation is seeking a Customer Service Representative to handle inbound calls, dispatch technicians and manage related administrative tasks in a dynamic environment. The role supports Crown customers and service technicians with timely information and accurate processing of orders and payments.

Minimum qualifications include a high school diploma and under 2 years of related experience; preferred candidates will have strong communication skills, proficiency in MS Office, and

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

MS Office

Leadership

Technical experience

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Crown Equipment Corporation is seeking a Customer Service Representative to handle inbound calls, dispatch technicians and manage related administrative tasks in a dynamic environment. The role supports Crown customers and service technicians with timely information and accurate processing of orders and payments.

Minimum qualifications include a high school diploma and under 2 years of related experience; preferred candidates will have strong communication skills, proficiency in MS Office, and