Customer Care & Dispatch Specialist

Crown Equipment Corporation; Traverse City (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Dental and vision plans

401K Retirement Savings Plan

Life and disability benefits

Paid holidays and vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation seeks a Service Customer Care Representative / Dispatcher in Traverse City, MI. You will manage incoming calls, dispatch technicians, and handle payroll and billing tasks, ensuring timely service delivery.

The role requires strong communication, multitasking, and basic computer skills, with opportunities to support multiple departments and coordinate field operations.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Experience with basic office software is a plus.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Strong communication

Organizational skills

Math skills

Computer skills

Multitasking

Leadership potential

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation seeks a Service Customer Care Representative / Dispatcher in Traverse City, MI. You will manage incoming calls, dispatch technicians, and handle payroll and billing tasks, ensuring timely service delivery.

The role requires strong communication, multitasking, and basic computer skills, with opportunities to support multiple departments and coordinate field operations.