Customer Care & Dispatch Specialist

Crown Equipment Corporation; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401K plan

Paid holidays

Paid vacation

Tuition reimbursement

Company vehicle

Uniforms

Tool insurance

Job summary

Crown Equipment Corporation, a world‑class lift truck manufacturer, seeks knowledgeable customer‑focused technicians to join the Crown team. The role covers call handling, dispatch, payroll, billing, and work order creation, with opportunities to support other departments as needed.

Minimum qualifications include a high school diploma and <2 years related experience; preferred candidates have excellent phone and communication skills and familiarity with Microsoft Office.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills are preferred.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication

Organizational skills

Math skills

Computer skills

Microsoft Office

Leadership skills (plus)

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, a world‑class lift truck manufacturer, seeks knowledgeable customer‑focused technicians to join the Crown team. The role covers call handling, dispatch, payroll, billing, and work order creation, with opportunities to support other departments as needed.

Minimum qualifications include a high school diploma and <2 years related experience; preferred candidates have excellent phone and communication skills and familiarity with Microsoft Office.