Customer Care & Dispatch Coordinator

Crown Equipment Corporation; Albuquerque, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, seeks a motivated Customer Service Representative in Albuquerque, NM. You will handle incoming calls, dispatch technicians, track payroll hours, process billing, and create daily work orders. The role supports multiple departments to ensure smooth operations.

Minimum qualifications include a high school diploma or equivalent and less than two years of related experience; strong phone, communication, and computer skills are preferred.

Qualifications

• Minimum 2 years related experience or less
• High school diploma or equivalent required

Responsibilities

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Skills

Excellent phone skills

Strong communication

Organizational skills

Math skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, a leading lift truck manufacturer, seeks a motivated Customer Service Representative in Albuquerque, NM. You will handle incoming calls, dispatch technicians, track payroll hours, process billing, and create daily work orders. The role supports multiple departments to ensure smooth operations.

Minimum qualifications include a high school diploma or equivalent and less than two years of related experience; strong phone, communication, and computer skills are preferred.