Customer Care & Dispatch Specialist

Crown; Albuquerque (NM); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision/Prescription Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Descripción de la vacante

Crown Equipment Corporation, a global leader in lift truck manufacturing, seeks a Customer Service Representative to support customers and technicians in a fast-paced environment at our Albuquerque facility.

Responsibilities include handling calls, dispatching technicians, processing payroll hours, billing, and creating daily work orders. Strong HS diploma and Excel/microsoft Office skills preferred; on-site position with comprehensive benefits.

Formación

• Must have excellent phone skills and clear communication.
• Strong organizational and mathematical skills; ability to work with computer systems.
• Experience with Microsoft Office and basic office software is preferred.

Responsabilidades

• Process incoming calls from Crown customers and service technicians.
• Dispatch technicians and enter payroll hours.
• Process parts and service billing and create daily work orders.
• Maintain records and files; assist other departments as needed.

Conocimientos

Phone skills

Communication & organization

Math & computer skills

Leadership

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment: Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing