Customer Care Dispatcher | Tech-Savvy & Multitask Pro

Crown Equipment Corporation; Williamsburg (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Traverse City, MI is hiring a Customer Service Representative to support Crown customers and Service Technicians, dispatch technicians, and manage daily workflow.

You will enter payroll hours, process parts and service billing, and create daily work orders while maintaining records and assisting other departments.

This full-time on-site role requires a high school diploma and strong communication skills; sponsorship is not provided.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Traverse City, MI is hiring a Customer Service Representative to support Crown customers and Service Technicians, dispatch technicians, and manage daily workflow.

You will enter payroll hours, process parts and service billing, and create daily work orders while maintaining records and assisting other departments.

This full-time on-site role requires a high school diploma and strong communication skills; sponsorship is not provided.