Service & Dispatch Support Specialist

Crown Equipment Corporation; California (MO); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation, a global leader in material handling equipment, is seeking a Customer Service Representative in the United States. You will handle inbound calls from Crown customers and service technicians, dispatch technicians, and enter payroll hours for field staff.

This full-time role requires a high school diploma or equivalent and less than two years of related experience, with strong phone, communication, organizational and computer skills.

Qualifications

• Must have high school diploma or equivalent.
• Less than 2 years related experience.
• Strong phone skills and good communication, organizational, math and computer skills.
• Experience with Microsoft Office is a plus.
• Leadership and technical knowledge are a plus.
• Ability to multitask and manage multiple priorities.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication

Organizational skills

Math skills

Computer skills

Leadership skills

Technical knowledge

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, a global leader in material handling equipment, is seeking a Customer Service Representative in the United States. You will handle inbound calls from Crown customers and service technicians, dispatch technicians, and enter payroll hours for field staff.

This full-time role requires a high school diploma or equivalent and less than two years of related experience, with strong phone, communication, organizational and computer skills.