Customer Care & Dispatch Coordinator

Crown Equipment Corporation; Kissimmee (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Crown Equipment Corporation is seeking a Customer Service Representative to handle incoming calls from customers and service technicians, dispatch field staff, and manage daily work orders. The role emphasizes accurate recordkeeping, billing, and cross-departmental support in a full-time capacity at our Kissimmee facility.

The ideal candidate will have strong phone and communication skills, basic math, and proficiency with Microsoft Office, with less than two years of related experience and a

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation is seeking a Customer Service Representative to handle incoming calls from customers and service technicians, dispatch field staff, and manage daily work orders. The role emphasizes accurate recordkeeping, billing, and cross-departmental support in a full-time capacity at our Kissimmee facility.

The ideal candidate will have strong phone and communication skills, basic math, and proficiency with Microsoft Office, with less than two years of related experience and a