Customer Care & Dispatch Specialist

Crown Equipment Corporation; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Kentucky is seeking a Customer Service Representative to support field technicians and customers. You will handle calls, dispatch technicians, and help with billing and administrative tasks in a warehouse setting.

This full-time role requires a high school diploma or equivalent and less than 2 years related experience; Microsoft Office proficiency and strong communication skills are preferred.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication

Organizational skills

Math skills

Computer skills

Leadership skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Kentucky is seeking a Customer Service Representative to support field technicians and customers. You will handle calls, dispatch technicians, and help with billing and administrative tasks in a warehouse setting.

This full-time role requires a high school diploma or equivalent and less than 2 years related experience; Microsoft Office proficiency and strong communication skills are preferred.