Customer Care & Dispatch Coordinator

Crown Equipment Corporation; Pompano Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crown Equipment Corporation in Florida seeks an administrative assistant to support dispatch operations and customer service. The role involves handling calls from Crown customers and technicians, coordinating technician dispatch, and recording payroll hours accurately.

The position also includes processing parts and service billing, creating daily work orders, maintaining records, and assisting other departments as needed. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent.
• Less than 2 years related experience.
• Experience with Microsoft Office.
• Experience with customer service is a plus.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Strong communication skills

Multitasking abilities

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Florida seeks an administrative assistant to support dispatch operations and customer service. The role involves handling calls from Crown customers and technicians, coordinating technician dispatch, and recording payroll hours accurately.

The position also includes processing parts and service billing, creating daily work orders, maintaining records, and assisting other departments as needed. Strong communication and multitasking skills are essential.