Customer Care & Dispatch Specialist

Crown Equipment Corporation; Ontario (CA); On-site; CAD 45,000 - 49,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Plan

401K Retirement Savings Plan

Paid Parental Leave

Tuition Reimbursement

Paid Holidays

Paid Vacation

Paid Sick Leave

Birthday Pay

Job summary

Crown Equipment Corporation is seeking a Service Customer Care Representative in Ontario, CA. You will handle incoming calls from customers and technicians, dispatch field staff, and manage payroll hours and service billing.

The role requires strong communication, multitasking, and basic MS Office skills. The position offers full-time hours with a comprehensive benefits package and opportunities for growth within a global leader in material handling equipment.

Qualifications

• Must have high school diploma or equivalent.
• Less than 2 years related experience.
• Excellent phone skills and strong communication abilities.
• Good organizational, math and computer skills; MS Office familiarity.
• Experience with Microsoft Office is preferred.
• Leadership skills and technical knowledge are a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication

Organizational skills

Computer skills

Multitasking

Leadership skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation is seeking a Service Customer Care Representative in Ontario, CA. You will handle incoming calls from customers and technicians, dispatch field staff, and manage payroll hours and service billing.

The role requires strong communication, multitasking, and basic MS Office skills. The position offers full-time hours with a comprehensive benefits package and opportunities for growth within a global leader in material handling equipment.