Customer Care & Dispatch Specialist

Crown; Northern (KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Customer Service Representative to support Crown customers and service technicians. You will handle calls, dispatch technicians, and process billing and payroll-related tasks.

Ideal candidates have strong communication, organizational, and computer skills, with experience in Microsoft Office. This full-time, on-site role offers comprehensive benefits and opportunities to grow within a global organization.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls from Crown customers and technicians.
• Dispatch technicians.
• Enter payroll hours for technicians.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Leadership

Technical knowledge

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Customer Service Representative to support Crown customers and service technicians. You will handle calls, dispatch technicians, and process billing and payroll-related tasks.

Ideal candidates have strong communication, organizational, and computer skills, with experience in Microsoft Office. This full-time, on-site role offers comprehensive benefits and opportunities to grow within a global organization.