Customer Care & Dispatch Specialist

Crown; Maumee (OH); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401K plan

Life insurance

Disability benefits

Paid parental leave

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, provides local support globally with a broad network of facilities and service locations. This role handles incoming calls from customers and technicians, dispatches field staff, and processes payroll hours, billing, and work orders.

Minimum qualifications include a high school diploma and under 2 years related experience. Strong phone, communication, and computer skills help you succeed in a fast-paced environment with

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Skills

Phone skills

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, a leading lift truck manufacturer, provides local support globally with a broad network of facilities and service locations. This role handles incoming calls from customers and technicians, dispatches field staff, and processes payroll hours, billing, and work orders.

Minimum qualifications include a high school diploma and under 2 years related experience. Strong phone, communication, and computer skills help you succeed in a fast-paced environment with