Service Customer Care Representative / Dispatcher

Crown Equipment Corporation; Traverse City (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Dental and vision plans

401K Retirement Savings Plan

Life and disability benefits

Paid holidays and vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation seeks a Service Customer Care Representative / Dispatcher in Traverse City, MI. You will manage incoming calls, dispatch technicians, and handle payroll and billing tasks, ensuring timely service delivery.

The role requires strong communication, multitasking, and basic computer skills, with opportunities to support multiple departments and coordinate field operations.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Experience with basic office software is a plus.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Strong communication

Organizational skills

Math skills

Computer skills

Multitasking

Leadership potential

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Service Customer Care Representative / Dispatcher

Location: Traverse City, MI, US, 49690

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment: Customer Service Representative, Transportation, Dispatcher, Warehouse, Customer Service, Operations, Manufacturing