Customer Care Coordinator — Elevating Service & Sales

Lcindustries; Alaska; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Life insurance

401(k) with employer match

Health, Dental, and Vision Insurance

Ten paid holidays

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program

Job summary

Lcindustries is seeking a Customer Care Coordinator to provide support in all customer-related matters and assist Customer Service Representatives. You will help manage orders and communication with customers and vendors, handling quotes and order follow-ups, and ensuring timely delivery.

Schedule is Monday–Friday with a daytime shift; you will use Axapta to create and release sales orders, maintain customer lists, and support the checkout team to reduce wait times in a retail environment.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.

Skills

Customer service

Sales order processing

Axapta navigation

Education

High school diploma

Tools

Axapta

Excel

Job description

Lcindustries is seeking a Customer Care Coordinator to provide support in all customer-related matters and assist Customer Service Representatives. You will help manage orders and communication with customers and vendors, handling quotes and order follow-ups, and ensuring timely delivery.

Schedule is Monday–Friday with a daytime shift; you will use Axapta to create and release sales orders, maintain customer lists, and support the checkout team to reduce wait times in a retail environment.