Customer Care Coordinator & Order Management Specialist

LCI Brand; Fort Bragg (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

401(k) with match

Health, Dental, and Vision Insurance

Ten paid holidays

PTO

On-site Health & Wellness

Employee Assistance Program

Job summary

LCI Brand is seeking a Customer Care Coordinator to support customer-related matters and assist Customer Service Representatives. The role requires navigating Axapta to process sales orders, communicating with customers and vendors by phone or email, and quoting contracts.

Strong interpersonal skills and basic retail knowledge are essential for success. The position follows a Monday–Friday schedule, 7:30 AM–4 PM, with on-site work at our Fort Bragg location.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsibilities

• Handle all customer-related matters with a positive, friendly demeanor.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the sales order process.
• Provide quotes on contracts and follow up on quotes.
• Assist Customer Service Representatives at checkout when needed.
• Maintain a current list of customers with email and phone numbers for outreach.
• Prepare Excel reports tracking sales orders and budget impact.

Skills

Customer service

Interpersonal skills

Phone & email communication

Microsoft Excel

Order processing

Education

High school diploma

Tools

Axapta

POS systems

Job description

LCI Brand is seeking a Customer Care Coordinator to support customer-related matters and assist Customer Service Representatives. The role requires navigating Axapta to process sales orders, communicating with customers and vendors by phone or email, and quoting contracts.

Strong interpersonal skills and basic retail knowledge are essential for success. The position follows a Monday–Friday schedule, 7:30 AM–4 PM, with on-site work at our Fort Bragg location.