Customer Service Coordinator

Ports Petroleum Company, Inc.; Wooster (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

401K

Paid Time Off

Paid Training

Job summary

A regional petroleum company in Wooster, Ohio is looking for a Customer Service Coordinator. The role involves providing exceptional service to customers, managing accounts, and ensuring timely billing processes. Ideal candidates should have experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Working hours are Monday to Friday from 8 AM to 5 PM, with benefits including medical coverage, 401K, and paid time off.

Qualifications

• Previous experience in sales, customer service, or related field.
• Excellent communication skills, both verbal and written.
• Highly organized and detail-oriented.

Responsibilities

• Provide exceptional service and maintenance for new and existing customers.
• Manage customer accounts and ensure accuracy in billing.
• Address customer inquiries and resolve complaints promptly.

Skills

Customer service

Communication skills

Organizational skills

CRM platforms

Job description

We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success.

Responsibilities

• Provide exceptional service and maintenance for new and existing customers
• Ensure customer accounts remain active and up to date with regular follow-ups
• Manage monthly pricing for house accounts and ensure accuracy in billing
• Address customer inquiries and resolve complaints promptly and professionally
• Set up follow-up appointments to keep customers informed of the latest developments and offerings
• Perform analysis to identify and re-engage inactive customers
• Answer inbound calls and assist with customer needs
• Bill customers using our internal system and ensure timely processing
• Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments
• Collaborate with packagers to ensure efficient and accurate order fulfillment
• Inventory- Assist in maintaining daily inventories

Qualifications

• Previous experience in sales, customer service, or related field
• Familiarity with CRM platforms is a plus
• Strong ability to build and maintain rapport with clients
• Excellent communication skills, both verbal and written
• Highly organized, detail-oriented, and deadline-driven
• Ability to thrive in a fast-paced, team-oriented environment
• Flexible and adaptable to changing priorities

Working Hours

• Monday through Friday, 8:00 AM to 5:00 PM
• Medical Coverage
• 401K
• Paid Time Off
• Paid Training