Customer Service Coordinator - Flexible Scheduling

Acosta, Inc.; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Acosta, Inc. is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish and help ensure smooth handling of customer requests.

You will resolve order issues, update internal records, and collaborate with internal and external teams to maintain accurate data and timely delivery. This role emphasizes communication, organization, and a proactive approach to problem solving.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Formal customer service training a plus.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly.
• Escalate unresolved issues to appropriate managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain strong relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Strong communication

Organization

Problem-solving

Attention to detail

Education

High School Diploma or GED

Associate Degree

Customer service training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Order management systems

Job description

Acosta, Inc. is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish and help ensure smooth handling of customer requests.

You will resolve order issues, update internal records, and collaborate with internal and external teams to maintain accurate data and timely delivery. This role emphasizes communication, organization, and a proactive approach to problem solving.