Onsite Customer Care & Sales Coordinator

LCI; Columbia (SC); Sur place; USD 36 000 - 42 000; Plein temps

Avantages offerts par ce poste

Basic Life Insurance at no cost to the

401(k) with match and Surplus-Sharing

Health, Dental, and Vision Insurance

Ten paid holidays annually

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Résumé du poste

LCI is seeking a Customer Care Coordinator for our Ft. Jackson site in South Carolina. The role supports Customer Service Representatives and handles all customer-related matters, including order processing, quotes, and communications with customers and vendors.

You will use Axapta to create and release sales orders, manage pricing, and coordinate pick up/delivery. Strong interpersonal and computer skills are essential to ensure accurate, timely service and a positive customer experience.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsabilités

• Assist customers and support Customer Service Representatives.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors about the sales order process via phone or email.
• Quote on contracts and follow up on quotes.
• Ensure sales orders align with on‑hand or on‑order material to maximize sales.
• Coordinate pick up/delivery of orders.
• Maintain a customer contact list with emails and phone numbers for business growth.
• Assist checkout counters to reduce customer wait times.
• Follow up with customers with surveys on satisfaction and delivery.
• Create reports tracking sales orders and budget impact using AX/Excel.
• Prepare and email Excel spreadsheets for management and purchasing needs.
• Help customers with BUYBSC site setup and DOD Emall program navigation.
• Publish daily price changes as instructed and support marketing efforts.

Connaissances

Interpersonal skills

Customer focus

Communication

Formation

High school diploma

Outils

Axapta

Excel

Description du poste

LCI is seeking a Customer Care Coordinator for our Ft. Jackson site in South Carolina. The role supports Customer Service Representatives and handles all customer-related matters, including order processing, quotes, and communications with customers and vendors.

You will use Axapta to create and release sales orders, manage pricing, and coordinate pick up/delivery. Strong interpersonal and computer skills are essential to ensure accurate, timely service and a positive customer experience.