Customer Experience Coordinator — Purpose & Growth

LCI

Fort Bragg (NC)

On-site

USD 21,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Basic Life Insurance

401(k) with match

Health, Dental, and Vision Insurance

Ten paid holidays annually

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Job summary

LCI is seeking a Customer Care Coordinator to assist in all customer-related matters and support Customer Service Representatives. The role requires handling sales orders, quotes, and communications with customers and vendors.

The position operates Monday–Friday, 7:30 AM–4 PM, with potential variation by store. The candidate should have basic retail knowledge and experience with computerized checkout systems and strong interpersonal skills.

Qualifications

High school graduate with one year relevant work experience.
Basic retail knowledge and accuracy with computerized checkout systems.

Responsibilities

Handle all customer-related matters with a friendly demeanor.
Navigate Axapta to create and release sales orders.
Communicate with customers and vendors via phone or email throughout the order process.
Quote on contracts and follow up on quotes.
Coordinate pick up/delivery of orders and track orders in system.
Support Customer Service Representatives at checkout as needed to reduce wait times.
Maintain customer contact list with emails and phone numbers.