Customer Experience & Sales Support Coordinator

All Rights Reserved By LC; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with match and Surplus-Sharing

Ten paid holidays annually

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Basic Life Insurance at no cost to the

Job summary

LCI is seeking a Customer Care Coordinator to support Customer Service Representatives and handle all customer-related matters. You will navigate Axapta to manage sales orders, communicate with customers and vendors, quote contracts, and coordinate shipments.

This role requires strong interpersonal skills and basic retail knowledge. Monday–Friday, 7:30 AM–4 PM; the position supports our mission to serve blind and visually impaired communities while maintaining excellent customer satisfaction and

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge and accuracy with computerized checkout systems.
• Strong interpersonal and communication skills with customers and vendors.

Responsibilities

• Handle all customer-related matters and maintain a positive demeanor.
• Navigate AXapta to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the order process.
• Quote contracts and follow up on quotes.
• Coordinate pickup/delivery and track orders to ensure timely fulfillment.
• Maintain customer list with emails and phone numbers to grow business.
• Assist checkout at counters to reduce wait times.
• Follow up with customers via surveys about satisfaction and delivery.

Skills

Interpersonal skills

Retail knowledge

Checkout systems

Education

High school diploma

Tools

AXapta

Job description

LCI is seeking a Customer Care Coordinator to support Customer Service Representatives and handle all customer-related matters. You will navigate Axapta to manage sales orders, communicate with customers and vendors, quote contracts, and coordinate shipments.

This role requires strong interpersonal skills and basic retail knowledge. Monday–Friday, 7:30 AM–4 PM; the position supports our mission to serve blind and visually impaired communities while maintaining excellent customer satisfaction and