Customer Care & Compliance Specialist

Lincare; Bossier City (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service professional in Louisiana to assist customers with product and service inquiries and to support physician-directed care. The role focuses on understanding customer needs, explaining products/services, and ensuring accurate record keeping.

Responsibilities include handling inbound and outbound calls, educating customers, processing orders, and updating demographic information in the system to maintain accurate records and ensure compliance with physician

Responsibilities

• Communicates with customers via inbound and outbound calls, including auto-dialer-generated calls.
• Assesses customer need for additional products or services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in computerized records.

Job description

Lincare is seeking a customer service professional in Louisiana to assist customers with product and service inquiries and to support physician-directed care. The role focuses on understanding customer needs, explaining products/services, and ensuring accurate record keeping.

Responsibilities include handling inbound and outbound calls, educating customers, processing orders, and updating demographic information in the system to maintain accurate records and ensure compliance with physician