Banking Customer Care Associate I

SouthState Bank; South Carolina; Hybrid; USD 32,000 - 45,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers from our call center. You will resolve inquiries, verify information, and guide customers through digital banking options while maintaining security and trust.

The role requires a High School Diploma or equivalent, strong computer skills, and the ability to stay calm under pressure. You will participate in training and adapt to evolving processes to meet performance goals.

Qualifications

• Excellent customer service skills including verbal, listening, and problem-solving.
• Ability to handle confidential information professionally.
• Flexible hours when necessary.
• Receptive to coaching and feedback.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Respond to general inquiries about accounts and provide digital banking support.
• Promote virtual branch solutions and maintain security of customer information on calls.
• Meet or exceed quality and productivity goals set by management.

Skills

Customer service

Inbound call center experience

Financial services knowledge

Strong computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers from our call center. You will resolve inquiries, verify information, and guide customers through digital banking options while maintaining security and trust.

The role requires a High School Diploma or equivalent, strong computer skills, and the ability to stay calm under pressure. You will participate in training and adapt to evolving processes to meet performance goals.