Customer Care Associate

Platinum Coastal Group; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer service role for on-site interaction in Florida. The position emphasizes welcoming customers, providing information, and handling routine inquiries in a fast-paced environment.

The ideal candidate is personable, coachable, and professional in person, with transferable experience from retail or hospitality welcome. You will engage directly with customers and coworkers, participate in a team-focused environment, and contribute to a

Qualifications

• Entry-level candidate with strong interpersonal skills and willingness to learn.
• Experience in customer-facing roles is beneficial but not required.

Responsibilities

• Listen to customer needs and questions.
• Provide clear information and routine solutions.
• Coordinate complex requests with appropriate teams.
• Document feedback and follow-up.

Skills

entry-level

customer

customer service

Job description

The opportunity: This entry-level role provides responsive customer assistance while creating a friendly and professional in-person experience.
IN-PERSON

• PEOPLE-FACING
• ON-SITE
  

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.
A Typical Day May Include

• Listen to customer needs and questions
• Provide clear information and routine solutions
• Coordinate complex requests with appropriate teams
• Document feedback and follow-up
  

Candidate profile: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: entry-level,customer,customer service