Customer Care Associate

Platinum Coastal Group; Kansas City (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Kansas City is seeking an entry-level, in-person Customer Service Representative to greet visitors and assist with routine inquiries.

You will listen to needs, provide clear information, coordinate with teams for complex requests, and document feedback in a fast-paced environment. This on-site role emphasizes friendly, professional interaction with customers, clients, members, and onsite coworkers.

Qualifications

• Entry-level candidates with strong communication and reliability.
• Experience in people-facing roles is a plus.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Listen to customer needs and questions.
• Provide clear information and routine solutions.
• Coordinate complex requests with appropriate teams.
• Document feedback and follow up.

Skills

customer service

entry-level

customer

Job description

The opportunity:

This entry-level role provides responsive customer assistance while creating a friendly and professional in-person experience.

IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Listen to customer needs and questions
• Provide clear information and routine solutions
• Coordinate complex requests with appropriate teams
• Document feedback and follow-up

Candidate profile:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,entry-level,customer